PRIVACY POLICY
Blackline Joinery
Last updated: 24 May 2026
ABOUT THIS POLICY
This policy explains how Blackline Joinery collects, uses, stores, and shares your personal information when you visit our website, fill out a form, send us an email, call us, or work with us on a project.
We've kept it as plain as possible. If anything in here is unclear, get in touch and we'll explain it.
We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
WHO WE ARE
Blackline Joinery is a custom joinery business based at 64 Bayldon Road, Queanbeyan West NSW 2620. We design, build and install custom kitchens, bathrooms, wardrobes and home renovations across the Canberra and Queanbeyan region. The business is owned and run by Christian and Andrew.
If you have a question about your personal information or this policy, you can reach us at:
Phone: (02) 6299 6263
Email: info@blacklinejoinery.com.au
Post: 64 Bayldon Road, Queanbeyan West NSW 2620
WHAT WE COLLECT
The personal information we collect depends on how you interact with us. Typically, it includes:
When you fill out our contact form or quote request form:
- First name and last name
- Email address
- Phone number
- Suburb or address
- The service you're enquiring about
- Any details, measurements, photos, plans, or files you choose to share with us about your project
When you call or email us:
- Your name and contact details
- Anything you tell us about your project, your home, or your situation
When you visit our website:
- Your IP address
- Your device and browser type
- The pages you visit, how long you spend on them, and how you arrived
- Cookies and similar tracking data (see the Cookies section below)
When we work with you on a project:
- Your home address and access details
- Site measurements, photos of your space, and design preferences
- Payment information (handled by our bank or payment processor, not stored by us)
- Communication history (emails, texts, call notes)
We do not knowingly collect sensitive personal information (for example, health, racial, religious, or political information). If we ever needed to, we would ask for your consent first.
HOW WE COLLECT YOUR INFORMATION
We collect information directly from you in almost every case. That happens when you:
- Submit a form on our website
- Email us, call us, or text us
- Meet with us in person at your home or at our Queanbeyan showroom
- Send us files, plans, or photos by email, message, or upload
We also collect some information automatically when you use our website, through cookies and analytics tools (see below).
Occasionally we may receive information about you from a third party, for example a builder, architect, or designer who's coordinating a project with us on your behalf. When that happens, we only use the information for the purposes of that project.
WHY WE COLLECT YOUR INFORMATION
We collect personal information for the following reasons:
- To respond to your enquiry or quote request
- To prepare designs, drawings, and quotes for your project
- To schedule measures, consultations, and installations
- To coordinate with builders, suppliers, plumbers, electricians, tilers and other trades involved in your project
- To invoice you and process payment
- To keep records of completed work for warranty and after-sales support
- To send you project updates, reminders, or follow-up communications
- To improve our website and the way we run our business
- To meet our legal, tax, and insurance obligations
If we want to use your information for a different reason later on, we'll ask for your consent first.
WHO WE SHARE YOUR INFORMATION WITH
We don't sell your personal information. Ever.
We do share it in limited circumstances, only with people and businesses we need to work with to deliver your project or run our business. These include:
- Trades and suppliers we work with on your project. Plumbers, electricians, tilers, builders, stone suppliers, hardware suppliers, and similar. We only share what's needed to get the job done.
- Our accountant and bookkeeper, for invoicing and tax purposes.
- Otto Media, our marketing partner, who helps us manage our website and content. They may have access to enquiry data so we can follow up with you, but they don't use it for any other purpose.
- Duda, the platform that hosts our website. They process some technical data automatically.
- Google, through analytics and similar tools used on our website.
- Government bodies, regulators, or law enforcement, where we're legally required to disclose information.
We require everyone we share information with to handle it responsibly and in line with applicable Australian privacy laws.
We do not transfer your personal information overseas, except where one of our service providers (such as Duda or Google) stores it on servers located outside Australia. In those cases, we take reasonable steps to ensure the provider handles the information consistently with the Australian Privacy Principles.
COOKIES AND WEBSITE ANALYTICS
Our website uses cookies and similar tracking technology to help us understand how people use the site and to make it work properly.
Cookies are small text files stored by your browser. They let us do things like:
- Remember your preferences between visits
- Measure how many people visit each page
- See how visitors arrived at our site
- Identify pages or features that need improvement
We use the following tools:
- Google Analytics, to understand traffic patterns and user behaviour in aggregate.
- Google Tag Manager, to manage tracking tags.
- Meta (Facebook) Pixel, if you arrive via a Facebook or Instagram ad.
- Duda's built-in analytics, which our website platform provides.
You can disable cookies in your browser settings. If you do, parts of the website may not work as intended.
HOW WE STORE AND PROTECT YOUR INFORMATION
Personal information is stored in our business systems, which include:
- Our email accounts and shared drives
- Our customer enquiry system (managed through our website platform)
- Our project management and quoting software
- Physical files where required (drawings, signed quotes, contracts)
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. These steps include:
- Password-protected accounts and devices
- Restricted access to project files
- Secure storage of any physical paperwork
- Working only with reputable, established service providers
We keep personal information only for as long as we need it. Typically, we keep project records for a minimum of seven years to meet tax, warranty and insurance obligations. After that, we securely delete or de-identify the information.
DIRECT MARKETING
From time to time, we may contact you with information about our work, project updates, or services we offer. This is usually limited to people who have enquired with us or worked with us before.
Every marketing email we send will include an option to unsubscribe. You can also opt out at any time by emailing info@blacklinejoinery.com.au with the subject line Unsubscribe.
We do not send unsolicited marketing to people we have no existing relationship with.
YOUR RIGHTS
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you.
- Correct any information that is inaccurate, incomplete, or out of date.
- Request that we delete your information, subject to our legal record-keeping obligations.
- Withdraw consent to direct marketing at any time.
- Make a complaint about how we've handled your personal information.
To exercise any of these rights, email us at info@blacklinejoinery.com.au. We will respond within a reasonable time, generally within 30 days.
If we cannot give you access to certain information or fulfil a request, we'll explain why in writing.
MAKING A COMPLAINT
If you believe we've mishandled your personal information, please get in touch with us first. We take complaints seriously and will work with you to sort it out.
You can contact us by:
Email: info@blacklinejoinery.com.au
Phone: (02) 6299 6263
Post: 64 Bayldon Road, Queanbeyan West NSW 2620
If you're not satisfied with how we've responded, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001
DATA BREACHES
If we ever experience a data breach that is likely to result in serious harm to you, we'll notify you and the Office of the Australian Information Commissioner as soon as possible, in line with the Notifiable Data Breaches scheme under the Privacy Act 1988.
CHILDREN'S PRIVACY
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we find out we have collected information from a child without parental consent, we'll delete it.
LINKS TO OTHER WEBSITES
Our website may include links to other websites (for example, our Instagram or Facebook profiles, supplier websites, or industry bodies). This privacy policy applies only to our website. We're not responsible for how other websites handle your information. Check their own privacy policies for details.
CHANGES TO THIS POLICY
We may update this policy from time to time. The most recent version will always be available at https://www.blacklinejoinery.com.au/privacy-policy with the Last updated date at the top.
If we make a significant change, we'll let you know either by email (if we have your address) or through a notice on the website.
CONTACT US
If you have any questions about this policy, the information we hold about you, or how we handle your privacy, please get in touch.
Blackline Joinery
64 Bayldon Road, Queanbeyan West NSW 2620
Phone: (02) 6299 6263
Email: info@blacklinejoinery.com.au
